Shipping policy

SHIPPING POLICY

Thank you for shopping Luxe Locks Hair Boutique! 💕

Processing Times: Processing times may vary depending on the product and availability. In-stock items are typically processed within 1–3 business days. Special-order, pre-order, or supplier-fulfilled items may require additional processing time. Any extended processing time will be communicated when applicable.

Shipping: Once your order has shipped, you will receive tracking information using the email or phone number provided at checkout. Delivery times begin after processing and may vary depending on the shipping carrier and destination.

Please double-check your shipping address before submitting your order. Luxe Locks Hair Boutique is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

Once a package has been accepted by the shipping carrier, delivery is handled by the carrier. If your tracking shows a delivery issue, please contact us so we can assist you with the appropriate next steps.

Lost, Stolen or Damaged Packages: Please contact Luxe Locks Hair Boutique as soon as possible if there is an issue with your shipment. We will assist with available carrier claims or documentation when appropriate; however, we cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier.

Shipping delays caused by the carrier, severe weather, holidays, or other circumstances outside of our control are not considered processing delays by Luxe Locks Hair Boutique.

Questions about your order can be submitted through the contact information provided on our website.